Submissions missing

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    marceubuch
    Asked on December 15, 2016 at 01:33 PM

    Hi there,

    I was used to receive submissions in my e-mail, but now I noticed it doesn't arrive in my mailbox, I have to access it in jotform website.  How can I solve that?

    Thanks.

  • Profile Image
    david
    Answered on December 15, 2016 at 03:55 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues