Currently having problems editing a submission

  • cemevent
    Asked on December 15, 2016 at 2:38 PM

    Previously I've been able to edit a submission on a form, now when I try to do that the information is empty so I can't edit one value. Thanks!

    Page URL: https://form.jotform.com/cemevent/2017-itp-entry-purchase
  • Kevin Support Team Lead
    Replied on December 15, 2016 at 5:01 PM

    I have checked your form and submissions and I can see it works fine when I tried to edit a submission. 

    Here's what I can see on my end: 

    Currently having problems editing a submission Image 1 Screenshot 20

    I have also tried to use the edit link of that submission and it worked fine, is this happening only with one specific submission? 

    If you're still able to replicate the problem on your end, please check the web console, that will help us to know if there is something that does not allow the data to properly load, the keyboard shortcuts below will help you to get it. 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to post an image with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response.