What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form was submitted without mandatory payment

    Asked by typhoonoptics on December 15, 2016 at 03:00 PM

    We received a form submission but no payment was submitted. There are also no incomplete payments.

    Page URL:
    https://www.jotform.com/submissions/52714819353964

  • Profile Image
    JotForm Support

    Answered by Welvin on December 15, 2016 at 05:43 PM

    The Paypal Pro filled is tied to a conditional logic. It's when the "Did you purchase your Typhoon sunglasses from this website?" field is equal to "YES" and when "Enter your Warranty Registration #" is filled or equals to a value. 

    Checking your form submissions page, I don't see any issues at all. For instance, your last submission from Scott Harris. This person selected NO from the first field so the payment is hidden. He filled the warranty card, but the first condition is the priority. 

    But I have to say that your conditional logic has a conflict. You should combine all and choose to show the fields when all or if any is filled. Your second conditional logic is also a conflict, you choose IF ALL for the same field, should be IF ANY:

     

    But just in case you mean a particular submission, let us know the name of the submitter so we can check again.