I am unable to open an encrypted form even though I have the key.

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    tgmitchell
    Asked on December 15, 2016 at 03:06 PM

    Email shows up encrypted and never asks for the key. How can I get it to ask for the encryption key again?

     

     

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    BJoanna
    Answered on December 15, 2016 at 05:40 PM

    Form that you provided is currently encrypted and you should be able use your key.

    If you want to get asked for the key again, you will need to set Encrypt Form Data to No and then switch it back to Yes.

    Also please note that if form is not encrypted you will not be able to decrepit your data. 

    More about Encrypted Forms and How to Use Them you can find inside of this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Hope this will help. Let us know if you need further assistance.