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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to open an encrypted form even though I have the key.

    Asked by tgmitchell on December 15, 2016 at 03:06 PM

    Email shows up encrypted and never asks for the key. How can I get it to ask for the encryption key again?

     

     

    Page URL:
    http://www.samc.org/rheumatology/

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    JotForm Support

    Answered by BJoanna on December 15, 2016 at 05:40 PM

    Form that you provided is currently encrypted and you should be able use your key.

    If you want to get asked for the key again, you will need to set Encrypt Form Data to No and then switch it back to Yes.

    Also please note that if form is not encrypted you will not be able to decrepit your data. 

    More about Encrypted Forms and How to Use Them you can find inside of this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Hope this will help. Let us know if you need further assistance.