What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What's Wrong With Jotform?

    Asked by StrawberryDesi on December 15, 2016 at 03:13 PM

    My "CINCINNATI Meeting Form" is failing.  The CONDITIONS are not working.  The SETTINGS that your Support dept. says should be available are not available.  It's getting worse and worse.  What is happening.  Is Jotform having a SYSTEM FAILURE or is the SYSTEM DOWN or NOT WORKING.  Please let me know.


    I need to use this, and other forms that I have.


    It seems that the support department is either OVERWHELMED or attempting to cover or hide the problem.  Because whenever I send in a Support Question, it is answered with A QUESTION and not an ANSWER.


    Also, it is taking LONGER and LONGER to receive a response from the Support department.  I have 3 questions that were submitted YESTERDAY but I have received NO RESPONSE to any of them.


    What in the world is going on?




  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 15, 2016 at 04:38 PM

    I can relate to the frustration you are experiencing. I have assigned your case to a specific support representative. Please accept our apologies for the answers seemed to be contradictory.

    You should get a response on this thread: