How do I customize the PDF response for my Jotform? It keeps clearing the added fields

Hey guys,

I have an agreement that when submitted, I need the PDF to have all of the text fields, as well as the customer provided data. I am customizing the PDF response and adding the fields to the response. The formatting is not working correctly and even with the incorrect formatting, it is still not showing up on the PDF response. Can you help? 

I have checked the PDF report feature on your form and I can see changes are saving, here is a screenshot of a change that I made on it and it was reflected on the PDF generated report: 

Now, since you want to include the text in your form as well in the PDF report, do note that this is not automatically added, but you can set the report to include the text in the PDF report, please check this guide that will help you to do it: How-to-Show-Headers-and-Text-in-the-PDF

This way you have all the text displayed in your form as well as in your PDF report. 

Hope this helps.