Where are all of my forms?

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    mamamelly
    Asked on December 15, 2016 at 03:17 PM

    I was on the free plan. I had up to 5 forms.  All of my forms are gone except one.  Where are my forms?

     

    I have been with JotForm for several months.

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    BDAVID
    Answered on December 15, 2016 at 05:59 PM

    According to your account logs, you have created only one form in your account "mamamelly" in the last month: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    Do you have the links to the forms you are referring to? Maybe they are in another account of yours. Let us know if you have more questions.

  • Profile Image
    mamamelly
    Answered on December 15, 2016 at 06:12 PM

    Yes, I understand that that is what it looks like.  But that is not the case.  I had 5 forms in there that I have used on my website for the last 6 months at least.  The recent update that y'all did has done something with them.

    The forms were still active on my site, but I was not getting email alerts that someone had filled out a form. So I go check my forms at JotForm's website, and they are gone.

     

    At this point, I have just switched contact form services. I can't afford to have wonky forms on my site.

  • Profile Image
    Welvin
    Answered on December 15, 2016 at 10:21 PM

    The forms may have been created on another account. If you can share us the URLs, we'd be happy to locate and then move them to your mamamelly account.

    Your email address on the other account (if you have one), or your email address on the missing forms may have been added to our bounce list. We can check this as well and get it to work for your forms. You are currently using Gmail address and I don't see any issues with it. 

    I look forward to your reply.