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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms that include PayPal link

    Asked by Teri on December 15, 2016 at 03:20 PM

    I have a "2 Step" form where I ask for information in Step 1 then send them to a PayPal link in Step 2.  When they click "SUBMIT", they are taken to PayPal.  My question is, do they have to complete payment in order for me to receive the information they submitted on the form?  

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    JotForm Support

    Answered by Mike_G on December 15, 2016 at 06:18 PM

    The submission data will still be available for you to view on your submission page under "Incomplete Payments" tool even if the payment is still not yet processed or completed.

    You can also refer to the guide below for more information.

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    And, you may also find the guides below helpful.

    https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thank you.