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TeriAsked on December 15, 2016 at 3:20 PM
I have a "2 Step" form where I ask for information in Step 1 then send them to a PayPal link in Step 2. When they click "SUBMIT", they are taken to PayPal. My question is, do they have to complete payment in order for me to receive the information they submitted on the form?
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Mike_G JotForm SupportReplied on December 15, 2016 at 6:18 PM
The submission data will still be available for you to view on your submission page under "Incomplete Payments" tool even if the payment is still not yet processed or completed.
You can also refer to the guide below for more information.
https://www.jotform.com/help/135-How-to-view-incomplete-payments
And, you may also find the guides below helpful.
https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail
https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Thank you.