What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is behaving slowly

    Asked by ElectrexAdmin on December 15, 2016 at 03:42 PM

    The form at https://form.jotform.com/51124940646150 is performing poorly.  Could you please investigate?  This just started happening today and had been working fine before.

    Page URL:
    https://form.jotform.com/51124940646150

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    JotForm Support

    Answered by BJoanna on December 15, 2016 at 06:21 PM

    I have tested your form and I was able to replicate mentioned issue. Your form is a bit slow. 

    This is happening because of number of fields and number of conditions that your form has. Your form has 305 fields and 372 conditions. 

    Although there is no limit for number of fields and conditions that you can have on your form, if there is lot of conditions it may affect of performance of the form because all conditions need to be loaded. 

    I can only suggest you to reduce the number of conditions. I saw that your form has log of update calculate conditions. Maybe you can perform calculation with Form Calculation widget instead.

    How to Perform Form Calculation Using a Widget

    Feel free to contact us if you have any other questions.