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    Why the product is shown in my form when it is removed previously?

    Asked by Kadofoto on December 15, 2016 at 03:48 PM

    On my orderform I removed products. Now a customer was able to still choose the removed product.

    Do you know how this is possible? Or is there a lagging effect after removing products? The product that was chosen had been removed multiple days ago. To me, it seems that maybe an older version of the form was online for a while, but the price was also incorrect, so it was mixed up.

    I wonder if this could happen again, and if there has been an error or something?

    Thanks in advance!


    Kind regards,


    Page URL:

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    JotForm Support

    Answered by Nik_C on December 15, 2016 at 06:41 PM

    I checked your form and your website, but I couldn't find what could be the problem. 

    If you did that update in your form that should reflect your website as well. 

    You can check the Revision History and see when did you remove the product and if you changed the price since this issue is really odd.

    Again, this shouldn't happen and it should reflect instant.

    If you notice any similar problem please let us know so we can investigate it.

    Thank you!