- ganazAsked on December 15, 2016 at 04:12 PM
A significant portion of my form submissions from multiple forms are not being e-mailed to my address. Any help would be greatly appreciated.
- JotForm SupportdavidAnswered on December 15, 2016 at 06:46 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you believe other addresses are on our bounce list, they can be removed from your end: