Test Email button sends to account email instead of the ones I set in notifiactions and autoresponder

  • posnaforms
    Asked on December 15, 2016 at 4:53 PM

    I have entered the correct emails and when I click the test button, it goes to a different email.  Can you please help?

    Jotform Thread 1012848 Screenshot
    Page URL: https://form.jotform.com/51314245655149
  • AIDAN
    Replied on December 15, 2016 at 5:32 PM

    That is perfectly normal.

    Please see this tutorial: https://www.jotform.com/help/25-Setting-Up-Email-Notifications where the following notice is mentioned:

    IMPORTANT NOTICE:

    If you are trying to test the email alerts using "Test Email" button, please note that this will always send the email notification to email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are setting up in the form. Please refer to this guide for more information: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

     

    If you have more questions or need further assistance, please let us know.

  • posnaforms
    Replied on December 16, 2016 at 5:44 PM
    Thank you. This was helpful.
    Liz Frale
    [cid:image008.jpg@01D2440A.2BD421D0]
    ...
  • AIDAN
    Replied on December 16, 2016 at 5:48 PM

    You're quite welcome. Happy to serve. Have a nice weekend!