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    Test Email button sends to account email instead of the ones I set in notifiactions and autoresponder

    Asked by posnaforms on December 15, 2016 at 04:53 PM

    I have entered the correct emails and when I click the test button, it goes to a different email.  Can you please help?

    Page URL:
    https://form.jotform.com/51314245655149

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on December 15, 2016 at 05:32 PM

    That is perfectly normal.

    Please see this tutorial: https://www.jotform.com/help/25-Setting-Up-Email-Notifications where the following notice is mentioned:

    IMPORTANT NOTICE:

    If you are trying to test the email alerts using "Test Email" button, please note that this will always send the email notification to email address in your account profile. You have to make an actual submission in your form to test the recipient email address you are setting up in the form. Please refer to this guide for more information: How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

     

    If you have more questions or need further assistance, please let us know.

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    Answered by posnaforms on December 16, 2016 at 05:44 PM
    Thank you. This was helpful.
    Liz Frale
    [cid:image008.jpg@01D2440A.2BD421D0]
    ...
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    JotForm Support

    Answered by AIDAN on December 16, 2016 at 05:48 PM

    You're quite welcome. Happy to serve. Have a nice weekend!