What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I recover lost data for autofill feature?

    Asked by kelseyhelmick on December 15, 2016 at 04:57 PM

    I have had several respondents of my form say that they have exited and then returned to the form link and found that their data had been deleted, even though I have the "continue later" option enabled.  Is there any way to retrieve the information that they have lost due to autosave not working correctly?

    Page URL:
    https://form.jotform.com/63006375550148

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    JotForm Support

    Answered by Welvin on December 15, 2016 at 07:26 PM

    I'm sorry, but you cannot recover if it failed to saved in the user's browser storage. Please note that the auto fill requires users to continue using the same device and browser and clearing the browser cache and cookies is not recommended when they want to continue later. 

    Also, note that the autofill saves the data between 5 to 30 seconds depending on the length of the form. Users should wait on this timeframe before exiting the form. Otherwise, no data will be saved. 

    How many of your form users are experiencing this problem? Lastly, advise your users to use Google Chrome or Mozilla Firefox to fill the form. This is recommended to make sure that Javascript will work which is required in this feature.

    I hope that helps. Let us know if you need further assistance.