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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Fancy Timer widget: timer resets to 0 after 60 minutes

    Asked by creativehomescapes on December 15, 2016 at 05:27 PM

    We need this timer to go beyond 60 minutes.

    Help.

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    JotForm Support

    Answered by Welvin on December 15, 2016 at 08:39 PM

    I honestly did not know that the "Fancy Timer" widget can only record up 60 minutes. Did you try it? Does it stop recording after 60 minutes? Can you confirm? You are now using the "Timer" widget. Does it resolve your problem? I'm trying both widgets now, just to see :) But I'd appreciate if you can confirm the above.

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    JotForm Support

    Answered by Welvin on December 15, 2016 at 09:45 PM

    You are correct. The fancy timer resets to 0 after 60 minutes. Here's a comparison:

    I have reported this to our widget team. For the meantime, use the "Timer" widget. It should go beyond 60 minutes, as you could see in my screenshot.

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    Answered by creativehomescapes on December 15, 2016 at 09:45 PM
    The timer goes past 60 minutes. However on some iphones it stops working
    when the timer is sent to the background in place of a another app doing
    other things. No multi tasking.
    Fancy timer does not go past 60 minutes . However, this one multi tasks.
    Please make one of them go past 60 minutes AND run in background. :-)
    ...
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    JotForm Support

    Answered by Welvin on December 15, 2016 at 10:48 PM

    Yes, I've noted that in the ticket. Thank you for the additional information. We'll let you know here as soon as we have updates. 

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    Answered by creativehomescapes on December 16, 2016 at 10:45 AM
    Any luck? :-)
    ...
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    JotForm Support

    Answered by Boris on December 16, 2016 at 12:15 PM

    We haven't received any updates from our developers yet, and I'd also like to add that we cannot provide you with an estimate on how long it might take to get this widget functioning in the way you intended. Our developers work on many different issues and they have to prioritize tasks, based on how many users any issue might affect, and how pressing the issue is.

    I see that this is already assigned to one of our developers, but for the above mentioned reasons, it doesn't mean that the functionality will become available as quickly as you may be expecting it. As soon as it gets implemented, or of we receive similar updates from our devs, we'll make sure to let you know through this support thread.

    Thank you!

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    JotForm Support

    Answered by widgets on December 17, 2016 at 05:49 AM

    Hi thank you for reporting this issue. We apologize for any inconvenience. Today we made a patch to the widget and it should pass 60 minutes now. Please test it out and let us know if the problem still persist.

    Regards,
    Widget Team

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    Answered by creativehomescapes on December 19, 2016 at 11:45 AM
    Great, thanks for the patch...
    However, it doesn't start timing when the form opens... If you check my
    form, the timer has been running for close to 2 days.
    Any thoughts?
    ...
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    JotForm Support

    Answered by Boris on December 19, 2016 at 12:06 PM

    Oh my, I see what you mean. I have opened your form, and the timer is showing as if 2 days and 12 minutes have already elapsed:

    I have also added this widget to another form, and it reports the same elapsed time. Let me forward this to our developers again, they'll check what might be causing the issue.

    In the meantime while this is being worked on, you may want to use our ordinary Timer widget, I see that it correctly starts when the form is loaded. Thank you.

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    JotForm Support

    Answered by widgets on December 19, 2016 at 12:51 PM

    Hi, well that is really weird however I just tried you form and it looks fine to me. Maybe you loaded a cache version of it and our server didn't clean our internal changes. Can you please try it again? Let us know if the problem still persist.

    Regards,
    Widget Team