What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I recently updated an existing jotform (Certificate of Insurance) to no

    Asked by coffeecontracts on December 15, 2016 at 05:29 PM

    I recently updated an existing jotform (Certificate of Insurance) to notify 5 email recipients. Neither the notifications nor the autoresponder are sending out. Please advise.

    This is a re-post of a comment on Send Notifications to Multiple Recipients

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 15, 2016 at 08:58 PM

    I have checked the email addresses you're using in your form and noticed they are not in our bounce list, one of the reasons why emails do not send, now I would suggest you to check this guide that will help you to identify why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    Another option would be to set up a custom sender email address using the SMTP method, this way you avoid being blocked because of any security filter blocking the JotForm mail server info, here's the guide that will help with this: How-to-Setup-SMTP-for-a-Form

    Please if the problem persists, do let us know. 

  • Profile Image

    Answered by coffeecontracts on December 16, 2016 at 12:42 PM

    Hi Kevin,

    Thanks for your response, this was an internal error on our part and has been resolved.