What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't remember the password to our account, but yet when I click on forget password and type in my e-mail address it does one of two things.

    Asked by Kayla on May 21, 2012 at 09:42 AM

    It either lets me click the button to send me the information and I never get an e-mail or it tells me that there is no account with my e-mail address.  But yet when I go back and look at the e-mail with the receipt of the payment my e-mail address is the one that is on the account....so I don't see why it's saying it cannot find an account with my e-mail.  I would prefer a follow up of this e-mail with a phone call.  Our office number is 785-232-9800.



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    Answered by pinoytech on May 21, 2012 at 03:02 PM


    Sorry for the inconvenience that may have caused you. Do you mind if I ask one of your Form URL or Form ID for further assistance?

    Sorry to say also that we don't have phone support.

    Thank you!