JotForm App for iPhone No Longer Audibly Notifies Me

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    vancutan
    Asked on December 15, 2016 at 11:13 PM
    However since the update my iPhone no longer audibly notifies me when I get a form submission.  I have logged out and logged in on the iPhone app but no notification.  I am receiving the forms still on the iPhone just no notification.  Any help is appreciate... not a life and death situation I realize...
     
    Bob
  • Profile Image
    olivia
    Answered on December 16, 2016 at 02:50 AM

    Hi Bob,

    I have tested our application in iPhone 7 (version 10.0.2) but I didn't replicate your issue. I could get a sound alert when I receive a notification.

    Could you please check alert styles of your iPhone for JotForm App if it is enabled? Please be sure that it is enabled and sound of your phone is opened, too.

    You can have a look at iPhone Support page about how to set up notifications: https://support.apple.com/en-us/HT201925

    If your issue persists after you make alerts enabled, please feel free to contact with us. In addition, please share the version of iOS.

    If you need any further assistance, please feel free to let us know.

    Thank you.