What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm App for iPhone No Longer Audibly Notifies Me

    Asked by vancutan on December 15, 2016 at 11:13 PM
    However since the update my iPhone no longer audibly notifies me when I get a form submission.  I have logged out and logged in on the iPhone app but no notification.  I am receiving the forms still on the iPhone just no notification.  Any help is appreciate... not a life and death situation I realize...
     
    Bob
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    JotForm Support

    Answered by olivia on December 16, 2016 at 02:50 AM

    Hi Bob,

    I have tested our application in iPhone 7 (version 10.0.2) but I didn't replicate your issue. I could get a sound alert when I receive a notification.

    Could you please check alert styles of your iPhone for JotForm App if it is enabled? Please be sure that it is enabled and sound of your phone is opened, too.

    You can have a look at iPhone Support page about how to set up notifications: https://support.apple.com/en-us/HT201925

    If your issue persists after you make alerts enabled, please feel free to contact with us. In addition, please share the version of iOS.

    If you need any further assistance, please feel free to let us know.

    Thank you.