What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes in the advanced designer messed up my form

    Asked by aaronwillis31 on December 16, 2016 at 12:32 AM
    However it did mess with my formatting, strangely for only 1 cell. You can see that I have added labels to name and email. But that resulted in my number cell displaying the * (which your guys at support gave me css code to remove) but all of a sudden its back and only for the phone cell.

    Also can you clarify the width for me? My email cell is 15px wide but my phone is 38px wide yet they are the same width.. and how does this effect the input width in the designer tool.

    Also, my form is no longer responsive to mobile. I have the app installed

    Thanks again for your ongoing support

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    JotForm Support

    Answered by Welvin on December 16, 2016 at 12:34 AM

    I've fixed this for you by adjusting your custom CSS codes and removing the responsive widget. The form is already responsive to its nature and does not need the widget. Please check and let us know if there's still a non-responsive section. If there's one, send us a screenshot so we can see how it appears to your end. 

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    JotForm Support

    Answered by Welvin on December 16, 2016 at 12:37 AM

    I'm sorry. As for the input width, I'm not sure if I understand that thing. But I hope the changes that I've made have fixed this. If not, please clarify.

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    Answered by aaronwillis31 on December 16, 2016 at 01:38 AM

    Great thanks for your help. It looks great now.


    Its a bit frustrating.. your app is advertised as simple, there is no mention on needing CSS experience just to get a simple contact form to work. (just a bit of feedback)

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    JotForm Support

    Answered by Rose on December 16, 2016 at 02:52 AM

    Glad to hear that my colleague works were fixed your issue.

    You can contact us anytime you want for any issue you may have including CSS stuffs. Jotform provides its user 24/7 support in order to assist them in a best way.