What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to preventing to be bounced?

    Asked by asifjamilakhtar on December 16, 2016 at 02:24 AM

    my users are getting added in the bounce list again and again and are unable to receive the copies or submitted forms. The problem has become a permanent pain in ass for me as i get repeated calls from all over my sales regions. Please suggest a permanent solution to the problem.

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    JotForm Support

    Answered by candy on December 16, 2016 at 03:22 AM

    Hello,

    We are sorry for the inconvenience you have.

    I have checked your account history and I have checked the emails have been bounced as you can see the screenshots below:

    I have removed all of them from our bounce list. So that, the email addresses are able to receive emails normally now.

    Moreover, you can check if any email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please check related guide link for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please try, if you need further assistance do not hesitate to contact us.

     

    Thank you.