What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to cancel my account and claim a refund

    Asked by Judith Kempton  on December 16, 2016 at 06:13 AM

    Hello, I am contacting you because the part of the business that uses your service is closing. I need to cancel this account and request a refund for the payment recently made on the card in the name of Nicole Clowes.

     

    Please action this with immediate effect. I await your confirmation.

     

    Many thanks

    Judith

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    JotForm Support

    Answered by emily on December 16, 2016 at 06:29 AM

    Hi Judith,

    Thank you for contacting us. 

    I could not fınd any account associated with the email address judith_kempton@dennis.co.uk

    Could you please provide us your username or the email address associated with the account?

    Waiting for your response.

     

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    Answered by Judith Kempton  on December 16, 2016 at 06:44 AM
    Hi, the account is threepmltd
    Many thanks
    ...
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    JotForm Support

    Answered by emily on December 16, 2016 at 06:56 AM

    Hi Judith,

    The email address associated with the account you have provided seems to be different from your current the email address. 

    For security measures, is it possible for you to log in from the account threepmltd and make the cancellation request to the forum?

    Thank you.

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    Answered by threepmltd on December 16, 2016 at 07:58 AM

    Hi, as per my request, please can you arrange for the account to be cancelled and the card refunded.

     

    Many thanks

    Judith

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    JotForm Support

    Answered by emily on December 16, 2016 at 08:19 AM

    Thank you for your reply.

    I canceled your FastSpring subscription for Economy Yearly package and refunded $92 for the unused time to your account.

    Your account type is now Free.

    Please check again and let us know if you encounter any problem.