What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not sign in to my account

    Asked by Gayane  on December 16, 2016 at 07:35 AM

    Dear sir/ madam, 
     I can not sign in to my account. 
    I didn't receive the pass. reset instructions. 

  • Profile Image
    JotForm Support

    Answered by Kiran on December 16, 2016 at 07:46 AM

    I see that the account GayaneT is registered with your email address and holding Gold subscription plan. I also notice that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list. Please try requesting for a password reset so that you should be receiving the reset instructions. 

    Let us know if you need any further assistance. We will be happy to assist.