I can not sign in to my account

Dear sir/ madam, 
 I can not sign in to my account. 
I didn't receive the pass. reset instructions. 

I see that the account GayaneT is registered with your email address and holding Gold subscription plan. I also notice that your email address is in our bounce list and so you are not receiving emails to this email address. I have now removed it from the bounce list. Please try requesting for a password reset so that you should be receiving the reset instructions. 

Let us know if you need any further assistance. We will be happy to assist.