What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom fields in the Insightly Integration not working

    Asked by AndySweeney on December 16, 2016 at 08:06 AM

    Hi guys,

    I have a form linked to Insightly. I initially created it and it worked fine. However I have now gone in to edit it and none of my custom fields work :(

    Am I doing something crazy wrong!? API Key is correct etc.






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    JotForm Support

    Answered by Kiran on December 16, 2016 at 08:39 AM

    I have checked your forms and see that the Insightly is not integrated with the forms. Did you remove the integration? Could you let us know the form that you are experiencing the issue and the fields that you have mapped to the form?

    If possible, please provide us with a screenshot so that it would be helpful to isolate the issue. We will wait for your response. Thank you! 

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    Answered by AndySweeney on December 16, 2016 at 09:01 AM

    Hmmm weird. It says that it is correctly integrated. I just re-did it.


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    JotForm Support

    Answered by Kiran on December 16, 2016 at 09:41 AM

    I have checked your JotForm and see that Insightly integration is still not available. Did you click on Complete integration button? If the integration is successfully completed, you will be able to see that the Integration is complete as shown in the image below:

    I have cloned your JotForm and tried integrating Insightly which worked fine. 

    Please try the integration once again and make sure it is completed. Then test the form with a submission and let us know if the issue still persists. We will be happy to assist you further.