- sowakudowaAsked on December 16, 2016 at 08:25 AM
Hello reservations do not come to my email firstname.lastname@example.orgPage URL:
- JotForm SupportcandyAnswered on December 16, 2016 at 08:51 AM
As I have checked, your recipient e-mail address email@example.com was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address firstname.lastname@example.org. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if your email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance do not hesitate to contact us.