What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My JotForms are not coming through.

    Asked by utahgirlstackle on December 16, 2016 at 09:14 AM

    I have done a ton of test jotforms on my registration page (Test and Real) and they are not coming through. It says they are done but they are not showing up in my back end page.


    Plus I don't see the PayPal going through.

    Same thing with my Volunteer section forms




    Page URL:

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    JotForm Support

    Answered by Chriistian on December 16, 2016 at 10:07 AM

    Hi there,

    I understand that you are using PayPal integration with your form. Please note that submissions will not go to the submissions page if the user is not able to pay you via PayPal. I noticed you have a couple of Incomplete Payments in your form http://www.jotform.us/form/63154958412156. These refer to the record of users who filled  up the form but did not or unable to proceed with the payment. Please see Paypal Incomplete Payments FAQ to know more about incomplete payments. There are couple of reasons why your users' data end up in the incomplete payments records of the form.


    1. User intentionally did not proceed with the payment.

    2. There is a problem with your PayPal account.

    3. The IPN settings in your PayPal account is not enabled.


    With this, I would suggest that you have your IPN settings enabled in your account. Please see How to Enable IPN for Paypal Pro for the guide.


  • Profile Image

    Answered by utahgirlstackle on December 16, 2016 at 04:34 PM

    So I did the IPN number and I spoke with PayPal.


    The main concern is that I am not receiving additional submissions. (It has been at 19 submissions for some time.) I thought I get partial reports and finished reports.

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    JotForm Support

    Answered by Kevin_G on December 16, 2016 at 06:44 PM

    I have checked the email addresses you're using in your form and I can see they are not in our bounce list, one of the reasons why emails are not sent. What my colleague suggested above will help you to get notified each time you receive a payment through your form, and also you can set an incomplete payment notification so if there is one you get notified as well, here is the guide that will help you with that: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Also, please check your spam and junk folders, emails may be there, if you find them there, please mark them as not spam so you receive future emails in the inbox folder. 

    Another option would be to set up your custom sender email address using the SMTP method, this will help you to have more  control over how the emails are sent. 

    Here's the guide that will help you to set up SMTP on your form: How-to-Setup-SMTP-for-a-Form

    Hope this helps.