email issues

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    rvb3
    Asked on December 16, 2016 at 10:22 AM

    Jot is saying that me email is bouncing. That account has been in use for quite some time, I receive email everyday at that address. I am testing from your site.

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    david
    Answered on December 16, 2016 at 11:29 AM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues