What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I block this user?

    Asked by Heather  on December 16, 2016 at 12:00 PM

    I received an email from you saying my account would be disabled on Monday because it reached its limit. I usually only get 2-5 emails a month, so do not need to upgrade to a larger limit. The reason this month is different is because a company called Business Capital Advisor is spamming my account with the email: fundingteam+heathergornall.com@businesscapitaladvisor.com

     

    Please block this hacker email, or let me know how to block it myself. I want to continue to use Jotform, but as I mentioned I do not need the upgraded package, and if this hacker isn't stopped, I will have to take Jotform off my website.

    Thank you,

    Heather

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    JotForm Support

    Answered by Jan on December 16, 2016 at 12:37 PM

    This is a duplicate thread. I already posted my reply on this thread: https://www.jotform.com/answers/1013475.

    Unfortunately, we cannot block the email address from our end. You need to do the suggestions I provided on that thread to prevent this from happening.

    Thank you.