What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still not able to upgrade to silver plan?

    Asked by sunshine2127 on December 16, 2016 at 12:59 PM

    I did go through the process of filling everything out for purchase order but then x'd out before I finished.  I decided to do a CC instead.  Could this be what is holding it up?  If so, how do I fix it?  I tried turning everything off and then back on and re-submitting.....still the box disappears when I hit next.

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    JotForm Support

    Answered by Kiran on December 16, 2016 at 02:24 PM

    I see that your account is currently holding Free subscription only. Changing the option would not be an issue while making a payment. Could you try logging to your account to an incognito/private window or a separate browser to see if that works?

    Please get back to us if you still experience any issue with upgrading your account. We will be happy to take a look again.

    Thank you!