- sunshine2127Asked on December 16, 2016 at 12:59 PM
I did go through the process of filling everything out for purchase order but then x'd out before I finished. I decided to do a CC instead. Could this be what is holding it up? If so, how do I fix it? I tried turning everything off and then back on and re-submitting.....still the box disappears when I hit next.
- JotForm SupportKiranAnswered on December 16, 2016 at 02:24 PM
I see that your account is currently holding Free subscription only. Changing the option would not be an issue while making a payment. Could you try logging to your account to an incognito/private window or a separate browser to see if that works?
Please get back to us if you still experience any issue with upgrading your account. We will be happy to take a look again.