I have once again been dropped from receiving emails regarding new applications for Australian Shepherd Rescue Midwest. Help, please.

  • AussieRescueMidwest
    Asked on December 16, 2016 at 1:21 PM

    About a week ago I stopped receiving notifications regarding new applications entered into the system.  I appreciate receiving those alerts as I can keep up to date and notify other volunteers of incoming applications.  Please re-add me to the contact list.  Thank you

     

    Gwen O'Cull

  • Kiran Support Team Lead
    Replied on December 16, 2016 at 2:43 PM

    I have checked your email address and it is not listed in our bounce list. Also, I have checked the email history log of your account and see that the email address dgocull@yahoo.com is in our bounce list. I have now removed it from the bounce list and you should be now able to receive emails without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.