What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not showing up to the public

    Asked by pharback on December 16, 2016 at 02:58 PM

    Here is my form to give to the public.  It is not showing up.  Any ideas why?


    Page URL:

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    JotForm Support

    Answered by Jan on December 16, 2016 at 03:56 PM

    I already replied on your previous thread back in December 5, 2016. Here's the link: https://www.jotform.com/answers/1004103.

    Here's my reply: 


    Your account is currently suspended. I checked your form and I can see that you asking for login credentials and credit card details. This is not allowed in JotForm. Please check our terms of use.

    If you need to collect payment from your users, you need to use one of our payment processors.

    We can re-activate the account but we need to delete the form. We'll wait for your reply.


    Let us know if you have any questions. Thank you.