What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form showing as disabled?

    Asked by nutmuseum on December 16, 2016 at 06:42 PM

    We are a small non-profit and we are on your free program of up to 5 forms. I have set up a simple form for my 5th form. It shows it's enabled but the form is not visible.

     

    Thank you, Debbie 

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    JotForm Support

    Answered by Boris on December 17, 2016 at 06:38 AM

    Your account got autosuspended by our automated Phishing Detector tool, Debbie, that is why the forms appeared as if they were disabled.

    Upon looking at your forms again, there doesn't seem to be any violation of our terms being performed at this time, so your account has just been reactivated. I would recommend that you go over our terms of use, just to make sure you do not accidentally breach them, which is what usually causes our Phishing Detector tool to autosuspend an account:

    https://www.jotform.com/terms/

    Your forms should be working fine now. Please check, and let us know should you need further assistance. Thank you.