What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade immediately to the FREE plan.

    Asked by joyallisonzt on December 16, 2016 at 07:25 PM

    I want to downgrade back to the free plan. I have no need to have 100 or more form access clicks a month. I want to keep my "account" but I do not want to pay for it until I am in a project where I need it.

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    JotForm Support

    Answered by ashwin_d on December 17, 2016 at 07:46 AM

    Hello joyallisonzt,

    Upon your request, I have cancelled your bronze monthly subscription plan and downgraded your account to free plan. I have also processed the refund for your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!