Images not pulling through

  • alexfenwick
    Asked on December 17, 2016 at 7:15 AM

    My images on the form do not pull through to emails, please help. 

    Screenshot of form before submitting and the screenshot of email received Images not pulling through Image 1 Screenshot 30

    Images not pulling through Image 2 Screenshot 41

  • John_Benson
    Replied on December 17, 2016 at 1:16 PM

    I cloned your form and I was able to replicate the problem. The upload image is not showing in the auto-responder email. Please try to switch the Hide Empty fields in the auto-responder email to "No". Here's how:

    1. Open your form and click the Emails button in the Form Builder.

    Images not pulling through Image 1 Screenshot 30

    2. Go to the Advanced tab and switch the Hide Empty Fields to "No". Click the Save button when you're done.

    Images not pulling through Image 2 Screenshot 41

    Note: Keep in mind that you also need to do this on the other auto-responder settings.

    Please try it and let us know how it goes. Thank you.