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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Images not pulling through

    Asked by alexfenwick on December 17, 2016 at 07:15 AM

    My images on the form do not pull through to emails, please help. 

    Screenshot of form before submitting and the screenshot of email received 

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    JotForm Support

    Answered by John_Benson on December 17, 2016 at 01:16 PM

    I cloned your form and I was able to replicate the problem. The upload image is not showing in the auto-responder email. Please try to switch the Hide Empty fields in the auto-responder email to "No". Here's how:

    1. Open your form and click the Emails button in the Form Builder.

    2. Go to the Advanced tab and switch the Hide Empty Fields to "No". Click the Save button when you're done.

    Note: Keep in mind that you also need to do this on the other auto-responder settings.

    Please try it and let us know how it goes. Thank you.