What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is your customer support so slow

    Asked by davidgrayvideos on December 17, 2016 at 11:32 AM

    I have requested your support on an urgent matter and still I am waiting for help. In all this time I have been unable to access my forms and edit them. Upgrade? huh I don't think so :(

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    JotForm Support

    Answered by John_Benson on December 17, 2016 at 02:13 PM

    Sorry for the inconvenience. 

    My colleague already posted a reply on your thread: https://www.jotform.com/answers/1014019. I can see that your thread is already escalated to our developers. Please try to use the JotForm Version 3 at the moment. 

    We will let you know on that thread once there's an update about the issue. Thank you.