Why is your customer support so slow

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    davidgrayvideos
    Asked on December 17, 2016 at 11:32 AM

    I have requested your support on an urgent matter and still I am waiting for help. In all this time I have been unable to access my forms and edit them. Upgrade? huh I don't think so :(

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    John_Benson
    Answered on December 17, 2016 at 02:13 PM

    Sorry for the inconvenience. 

    My colleague already posted a reply on your thread: https://www.jotform.com/answers/1014019. I can see that your thread is already escalated to our developers. Please try to use the JotForm Version 3 at the moment. 

    We will let you know on that thread once there's an update about the issue. Thank you.