What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification Emails

    Asked by hrsATL on December 17, 2016 at 12:35 PM

    Our notification emails are not working for the following form.  They were working just fine yesterday, haven't made any changes. Just did a test and checked the spam folder....nothing.  Emails are not being sent from jotform.


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    JotForm Support

    Answered by John_Benson on December 17, 2016 at 02:55 PM


    I checked your form and email history logs. I can see that the notifications are being sent successfully. 

    Please take note that if you use the "Test Email" button, the notification test will always be sent to the account's email address. The best way to test the notification is to manually fill up the form and submit it.

    You might want to check this related guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications.

    Please try again and let us know how it goes. If the issue persists, contact us again. Thank you.