Notification Emails

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    hrsATL
    Asked on December 17, 2016 at 12:35 PM

    Our notification emails are not working for the following form.  They were working just fine yesterday, haven't made any changes. Just did a test and checked the spam folder....nothing.  Emails are not being sent from jotform.

    https://www.jotform.com/v4/62208605361147

  • Profile Image
    John_Benson
    Answered on December 17, 2016 at 02:55 PM

    Hi,

    I checked your form and email history logs. I can see that the notifications are being sent successfully. 

    Please take note that if you use the "Test Email" button, the notification test will always be sent to the account's email address. The best way to test the notification is to manually fill up the form and submit it.

    You might want to check this related guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications.

    Please try again and let us know how it goes. If the issue persists, contact us again. Thank you.