What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form includes info when mailed not on it

    Asked by pbavery on December 17, 2016 at 12:45 PM

    Hello- my formID=63507307162148 looks fine but when it is filled out and returned it has questions that aren't on it but came from the original unedited template (puppy preferences etc ) included. Screen shot included- Can this be corrected?

    Thanks! paul

    Page URL:
    http://cuteodyssey.org/adoption-app.html

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    JotForm Support

    Answered by BJoanna on December 17, 2016 at 02:46 PM

    This is happening because email Notification of your form has template of original form. 

    To resolve your issue simply delete email Notification on your form and create new one. Inside of new email Notification you will have all correct fields from your form and correct values of those fields. 

    How to Delete Notifications/Autoresponder

    Setting Up Email Notifications

    Hope this will help. Let us know if you need further assistance.