What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to use my own sender email in the autoresponder

    Asked by gaston on December 17, 2016 at 04:34 PM

    Hi, I am trying to set up the auto responder of my forms to go through my Gmail business email account using SMTP. I do not want my clients to receive the auto response from jotform (as the sender).

    However when I test the auto response the sender is still Jotform. I tried several times and read some of the forum discussions but I am not able to solve this problem.

    Could you please help me to fix this problem?

    I appreciate any help in advance.

    Thank you,

    This is a re-post of a comment on How to Use Your Gmail Account as Your Email Sender via SMTP

  • Profile Image
    JotForm Support

    Answered by jonathan on December 17, 2016 at 05:22 PM


    However when I test the auto response the sender is still Jotform.

    Were you perhaps was just using the Test Email button in the email template when you did the test?

    To be able to properly test the submission email and for the Recipient E-mail and Sender Email to trigger, you need to submit the form in actual.

    User guide: How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Hope this help. Let us know how we can be of further assistance.

  • Profile Image

    Answered by gastonglezq on December 17, 2016 at 07:03 PM

    Yes, I was using the Test Email Button. I also realized I was using a gmail alias account instead of my main user account for setting the SMTP

    After I modified the account and tested the form from a live website it worked properly. 

    Thank you so much for your help. 


  • Profile Image
    JotForm Support

    Answered by EltonCris on December 17, 2016 at 08:24 PM

    Great! Glad to hear that this worked properly now.

    Cheers! :)