What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change the email Sender Name to use my own sender name

    Asked by tracyisidore on December 17, 2016 at 05:28 PM
    I updated my name in the settings to "Support Team" because I do not want my personal name being sent out to those who fill out forms, but when I test out by filling out my form, the email that get sent to me still shows my personal name?
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    JotForm Support

    Answered by jonathan on December 17, 2016 at 05:46 PM

    The Sender Name field in the Email uses the existing fields on the form for the data.

    If you want to use a fixed custom sender name i.e. "Support Team" you can just add a static hidden Textbox field with a default value of "Support Team" on your form.

    And then select this field as the Sender Name field in the Notification Email of the form.

    Hope this help. Let us know if you need further assistance.