why is my email on your bounce list and what does that mean?

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    Asked on December 18, 2016 at 01:54 PM
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    Answered on December 18, 2016 at 05:26 PM

    Thanks for letting us know about this problem.

    I checked your account email but it was not found in our bouncelist.

    Please see this guide here https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List to learn more and as well as how to fix it.

    Additionally, this guide here https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues can help you with prevention.

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    Answered on December 18, 2016 at 05:44 PM
    I found out how to remove it si I did, but I still don't know how it got
    there or why. Thanks
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    Answered on December 18, 2016 at 10:46 PM

    Hello JRHSF,

    Since you have already removed your email address from bounce list, we will not be able to check the bounce reason.

    One way to solve this problem is to use your own email server to send submission email. You will have to add SMTP in your account and set it as "Sender Email" of your form's email alert. The following guide should help you how to setup SMTP:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!