- JRHSFAsked on December 18, 2016 at 01:54 PM
- KadeJMAnswered on December 18, 2016 at 05:26 PM
Thanks for letting us know about this problem.
I checked your account email but it was not found in our bouncelist.
Please see this guide here https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List to learn more and as well as how to fix it.
Additionally, this guide here https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues can help you with prevention.
- JRHSFAnswered on December 18, 2016 at 05:44 PMI found out how to remove it si I did, but I still don't know how it got
there or why. Thanks
- JotForm Supportashwin_dAnswered on December 18, 2016 at 10:46 PM
Since you have already removed your email address from bounce list, we will not be able to check the bounce reason.
One way to solve this problem is to use your own email server to send submission email. You will have to add SMTP in your account and set it as "Sender Email" of your form's email alert. The following guide should help you how to setup SMTP: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if you have any questions.