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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Matrix field: < br > tag is not rendering in preview mode

    Asked by bbpixelz on December 18, 2016 at 02:13 PM

    I have a bunch of forms that uses the table/matrix, and in the columns i use line-breaks (</br>) to split the lines, so i can fit the form on my page. But not all of a sudden it is not splitting anymore and is just showing the "</br>" as text on the page. But in your editor i works just fine.
    Take a look here on my page: http://prntscr.com/dl05ht

    And here in editor: http://prntscr.com/dl05z0

    Whats going on? I really want the opportunity to make line-breaks. Why is it suddenly not working?

    Im implementing via. script


    Page URL:

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    JotForm Support

    Answered by Nik_C on December 18, 2016 at 06:16 PM

    I checked your form and I see the problem, I will forward this thread to our backend team for further investigation. 

    We will inform you about the resolution of this issue.

    Thank you for your understanding.


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    JotForm Support

    Answered by owen on December 23, 2016 at 08:13 AM


    Your form is now displayed as it should be. The issue with HTML tags are resolved. Sorry for the inconvenience.