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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to add PayPal to form

    Asked by cdkraft on December 18, 2016 at 11:37 PM

    I have been unable to add PayPal to my form. Currently, I am using the free form to see how it goes. I tried to add the PayPal button, but it says I already have a payment method, but I don't see it. Can you assist me please? Thanks

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    JotForm Support

    Answered by Charlie on December 19, 2016 at 02:25 AM

    Please note that you can only add one item coming from the "Payment Fields". 

    In your case, you already have added the "Purchase Order" payment field. Here it is:

    When you open the wizard, you can see that it is the payment wizard:


    The "Purchase Order" payment field is usually used if you want to have the same functionality of adding products and setting up an order field but you do not wish to have a 3rd party payment integration on it.

    To learn more about setting up order forms, you can check these guides: 





    Noticed that payment integrations and Purchase Order field has the same wizard. 

    I hope that helps.

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    Answered by cdkraft on December 19, 2016 at 10:15 AM

    Do I have to redo my entire form?

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    JotForm Support

    Answered by david on December 19, 2016 at 11:14 AM

    It will not require redoing the form.  When you delete the purchase order field, there will be a pop-up asking if you would like to save the products in your payment field.  Click on "Yes" and the products will be added to the PayPal field when added to your form.