Why I'm getting error on Facebook page when submitting the form?

  • c_cousens
    Asked on December 19, 2016 at 3:48 AM

    Hello,

     

    My facebook users are getting an error when clicking the Signup button which links to a form.

     

    The error is: The page you requested cannot be displayed right now.  It may be temporarily unavailable, thi link you clicked on may be broken or expired, or you may not have permission to view this page.

     

    Please help.

     

    Christopher

    Page URL: https://www.facebook.com/carlicense.co.za
  • Nik_C
    Replied on December 19, 2016 at 4:25 AM

    I just did a test submission in your form on an FB page and submission was successful as you can see below:

    Why Im getting error on Facebook page when submitting the form? Image 1 Screenshot 20

    It could be that this was a temporary issue.

    Please check and let us know if the issue persists.

    Thank you!

  • c_cousens
    Replied on December 23, 2016 at 11:45 AM
    Hello,
    Many thanks for testing. Did you test through a samsung phone running
    Android?
    Kind regards,
    Christopher Cousens
    ...
  • Welvin Support Team Lead
    Replied on December 23, 2016 at 1:00 PM

    Facebook doesn't support tabs on Mobile Phones yet, that is why you are getting the error. You need to use some third party apps in order to view the form on mobile devices. We have this guide mentioning iframe apps:

    https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

    Please try it and let us know if you'll encounter an issue.