Why I'm getting error on Facebook page when submitting the form?

  • Profile Image
    c_cousens
    Asked on December 19, 2016 at 03:48 AM

    Hello,

     

    My facebook users are getting an error when clicking the Signup button which links to a form.

     

    The error is: The page you requested cannot be displayed right now.  It may be temporarily unavailable, thi link you clicked on may be broken or expired, or you may not have permission to view this page.

     

    Please help.

     

    Christopher

  • Profile Image
    Nik_C
    Answered on December 19, 2016 at 04:25 AM

    I just did a test submission in your form on an FB page and submission was successful as you can see below:

    It could be that this was a temporary issue.

    Please check and let us know if the issue persists.

    Thank you!

  • Profile Image
    c_cousens
    Answered on December 23, 2016 at 11:45 AM
    Hello,
    Many thanks for testing. Did you test through a samsung phone running
    Android?
    Kind regards,
    Christopher Cousens
    ...
  • Profile Image
    Welvin
    Answered on December 23, 2016 at 01:00 PM

    Facebook doesn't support tabs on Mobile Phones yet, that is why you are getting the error. You need to use some third party apps in order to view the form on mobile devices. We have this guide mentioning iframe apps:

    https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

    Please try it and let us know if you'll encounter an issue.