[Urgent] I cannot add .PPS format into the attachment field

  • Irene Anindita
    Asked on December 19, 2016 at 4:13 AM

    Can you please help me with this? please see attachments

    Jotform Thread 1014789 Screenshot
  • Support_Management Jotform Support
    Replied on December 19, 2016 at 4:51 AM

    Hello Irene, can you double check the File Type extensions allowed on the File Upload field? It's also a good idea to double check the File Size limit while you're at it.

    Related guides:

    How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field 

    Changing-the-File-Upload-Size-Limit

    Since you never mentioned what form you're working on, I tried my luck by manually typing in the address I saw on the screenshot you sent us. However, I failed to load the page (perhaps it's just viewable from your company's end).

    [Urgent] I cannot add Screenshot 20

    We can better assist you if we could take a look at the actual form you're currently working on. Just share us the Form URL/ID or website/page URL where you have it embedded. In the interim, try the guides I sent first then get back to us if you need more help.