What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form doesn't update on Preview Mode or WordPress

    Asked by avirap on December 19, 2016 at 06:34 AM


    My forms don't update after I edit and save a change.

    It shows always the original form and doesn't include the edit neither in Preview Mode nor on WordPress.

    Please advise what to do.

    Thank you.


    Page URL:

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    JotForm Support

    Answered by candy on December 19, 2016 at 07:20 AM

    Hello Avi,

    I have checked your account and your forms. 

    I have added a phone number field into your form named "Subscription Agreement" and saved it in order to test. I was able to see the changes in the Preview mode as you can see the screen below:

    I have removed the phone number field from your form and saved again. I was able to see the changes in the Preview mode, again.

    I have used Mozilla Firefox for testing. Which web browser do you use?

    Also, my recommendation would be to clear your web browser caches.

    Maybe, you have been logged out of JotForm during the saving progress. 

    Please try again and re-check the issues that I have mentioned above. If the issue still persists, let us know.

    Thanks in advance.

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    Answered by avirap on December 19, 2016 at 07:45 AM
    Ok clearing te Cache (again) worked!

    Another question, do you have an E-Signature Widget that is legally binding? Can you tell me if a legal agreement signed on JotForm is legally binding?

    Thank you again.

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    JotForm Support

    Answered by Welvin on December 19, 2016 at 07:58 AM

    That's great!

    I have moved your other question to a separate thread. Please find it here: https://www.jotform.com/answers/1014900

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    Answered by avirap on December 19, 2016 at 08:45 AM
    Okay but I don’t see the answer.

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    JotForm Developer

    Answered by Helen on December 19, 2016 at 08:58 AM


    Thank you for contacting us.

    Your question was answered. You can see and follow your answer via this link: https://www.jotform.com/answers/1014900

    Please let us know if you need any further assistance.