Form will not score

  • GSIMP
    Asked on December 19, 2016 at 9:16 AM

    I have set up the form but it won't score, any tips please?

    Page URL: https://form.jotformeu.com/63504743216351
  • Chriistian Jotform Support
    Replied on December 19, 2016 at 9:48 AM

    Hi there,

    I am currently checking your form. I will be back as soon as I find the problem.

  • Chriistian Jotform Support
    Replied on December 19, 2016 at 9:55 AM

    Hi there,

    I found submissions in your form with 0 scores despite the fact the based on your formula for the field Total Score, they should not get 0. What I noticed is that they usually come in succession - 2 or 3 in a row. Please see below.

    Form will not score Image 1 Screenshot 30

     

     

    I have suspected that such scenario is possible if you submit the form more than once (by filling up the form, clicking submit, clicking Back button in the browser and submitting the form again). Please see below for the scenario.

    Form will not score Image 2 Screenshot 41

     

    Did your customers with 0 total score encounter any error during their submission? Or the scenario I have given above happened to them?

    Please let us know.