What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form will not score

    Asked by GSIMP on December 19, 2016 at 09:16 AM

    I have set up the form but it won't score, any tips please?

    Page URL:
    https://form.jotformeu.com/63504743216351

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    JotForm Support

    Answered by Chriistian on December 19, 2016 at 09:48 AM

    Hi there,

    I am currently checking your form. I will be back as soon as I find the problem.

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    JotForm Support

    Answered by Chriistian on December 19, 2016 at 09:55 AM

    Hi there,

    I found submissions in your form with 0 scores despite the fact the based on your formula for the field Total Score, they should not get 0. What I noticed is that they usually come in succession - 2 or 3 in a row. Please see below.

     

     

    I have suspected that such scenario is possible if you submit the form more than once (by filling up the form, clicking submit, clicking Back button in the browser and submitting the form again). Please see below for the scenario.

     

    Did your customers with 0 total score encounter any error during their submission? Or the scenario I have given above happened to them?

    Please let us know.