What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Pro: Getting "Unable to Verify" when trying to verify API credentials.

    Asked by jonsynergy on December 19, 2016 at 09:48 AM

    UNABLE TO VERIFY PAYPAL ACCOUNT

    I have put all the various API codes, passwords and signature in for PayPal, but when i click on verify the account it won't do it. It says unable to verify.

    John

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 19, 2016 at 09:55 AM

    I have checked your integration as well as the integration on my end and I can see what you're referring to, I will forward this thread to our second level so this can be checked and resolved. 

    Also, could you please test your integration and let us know if it works? If it does process the payment although it's unable to verify the API info? 

    Please do let us know, this may help to identify what could be causing the problem. 

    We will also update you via this thread as soon as we get news regarding this. 

     

  • Profile Image

    Answered by jonsynergy on December 19, 2016 at 10:50 AM

    Hi Keven,

    I have tried to do a transactions and it failed, although I am sure the cores are correct. Could it be anything to do with this, which I saw under the verify box.

    Please note that you require a paidPayPal Website Payments Pro subscription in order to use this gateway. Please use the regular PayPal Integration otherwise.

    John

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 19, 2016 at 11:27 AM

    Thanks for the update. 

    I have already forwarded this thread to our developers team and it has been already assigned too, now, regarding to your concern since you get the API info your account seems to be a business paid account; however, you can also check this on your PayPal account by following this: 

    "Verify your account status. Go to your PayPal Profile under My settings and verify that your Account Type is Business"

    From: https://developer.paypal.com/docs/classic/products/website-payments-pro/

    We have also a guide that will help you to obtain your PayPal Pro API credentials: How-to-Obtain-PayPal-API-Credentials

    You can also ensure with PayPal that you're using the correct API info and that this is not a problem with your credentials by contacting them directly, here is the link: https://www.paypal.com/sv/selfhelp/home 

    Please do let us know how it goes. 

  • Profile Image

    Answered by jonsynergy on December 19, 2016 at 11:46 AM

    Hi Keven,

    I have just spoken to PayPal and there have confirmed that all the codes are correct, that the account is verified and also a Business Account. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 19, 2016 at 12:10 PM

    Great, I will add this to the opened ticket, so far we can only wait for an update from the assigned developer, we will inform you as soon as possible about this. 

     

  • Profile Image

    Answered by jonsynergy on December 19, 2016 at 01:21 PM

    Thank you

  • Profile Image

    Answered by jonsynergy on December 20, 2016 at 07:35 AM

    Hi Kevin,

    Have you had any updates of why the PayPal form is not working? 

    Thank you.

    John

  • Profile Image
    JotForm Support

    Answered by Helen on December 20, 2016 at 07:41 AM

    Hi John,

    Unfortunately, there is no update at this moment from our developers. However, rest assured that once we have updates, we'll inform you soonest.

    Thank you for your understanding. Please let us know if you need any further assistance.

     

  • Profile Image

    Answered by jonsynergy on December 21, 2016 at 01:50 AM

    Why is there no update yet? Do Jotform's forms integrate with PayPal? if they don't please let me know so that I can arrange an alternative source. 

    John Bates

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2016 at 02:46 AM

    Apologies for the inconvenience.

    Unfortunately, we do not heard any updates yet from the developer. However, you will be informed in this thread if there are news regarding to this issue.

    Regards

  • Profile Image

    Answered by jonsynergy on December 21, 2016 at 02:53 AM

    Christian, I have received this answer several times now. My question is this .. do Jotform's PayPal forms integrate successfully with PayPal? is there an issue? if there is a problem I need to know.

    John Bates

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2016 at 03:14 AM

    My colleague was able to replicate the issue you are having regarding to unable to verify the API credentials for PayPal Pro Integration. That's why we forwarded this issue to our developer team for further checking. As of now, we need to wait for the updates from the backend team who is working on it.

    Thank you for your patience.
    Regards

  • Profile Image

    Answered by jonsynergy on December 21, 2016 at 03:20 AM

    My question was - do Jotform's forms integrate successfully with PayPal without issues?

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 21, 2016 at 03:34 AM

    Hi,

    Yes, it should be integrated successfully with Paypal without an issue since you have confirmed that the API credentials are correct and account is business. 

    Regards

     

  • Profile Image

    Answered by jonsynergy on December 24, 2016 at 10:09 AM

    It is very surprising that Jofform will not provide an update on the resolution of this problem, if only to say that the situation cannot be resolved, 

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 24, 2016 at 12:26 PM

    I understand your frustration, I'll ask developer assigned for a possible update on this matter.

    Thank you for your understanding.

     

  • Profile Image

    Answered by jonsynergy on December 29, 2016 at 08:21 AM

    Why won't Jotfrom Support provide feedback on this request. It has now been 10 days and I am paying for this service. Put yourself in my position! How would YOU feel about this? 

  • Profile Image
    JotForm Support

    Answered by Helen on December 29, 2016 at 08:28 AM

    Hi,

    Sorry for this inconvenience.

    Your issue already was escalated to our developers by my colleague. If we cannot give you any ETA to when this will be fixed. Please be reminded that our developers are also being assigned to many other tasks, but rest assured that once there is an update you will be notified in this thread the soonest.

    Thank you for your understanding.

  • Profile Image
    JotForm Developer

    Answered by omur on December 30, 2016 at 04:44 AM

    Hello John,

    Thank you very much for taking the time to write us.

    First of all I would like to clarify the situation here.

    The validation of the credentials fails if the credentials are invalid or the account in question is not eligible for processing payments in PayPal Pro.

    This is usually the case if you don't have a paid membership to paypal payments pro.

    You can find more information about it here:

    https://www.paypal.com/us/webapps/mpp/paypal-payments-pro

    I've tried to make a test payment on your form and it failed to process the transaction with following error message:

     

    Could you please verify if your PayPal Pro membership is active and eligible to receive payments?

    I'm looking forward to your feedback.

    Thank you

  • Profile Image

    Answered by John Bates on January 16, 2017 at 04:34 AM

    Hi, I can't log onto my Jotform account and it won't allow me to reset my password. Any help would be appreciated. Thank you. John Bates
  • Profile Image
    JotForm Support

    Answered by Nik_C on January 16, 2017 at 04:45 AM

    Hello John,

    I opened a separate thread for you and we will attend it here.

    Thank you!