What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are my submission entries?

    Asked by rosscreek on December 19, 2016 at 10:13 AM

    I have been having people fill in my forms, but the forms list doesn't show any entries and I can't download a csv or see any of the entries other than on the emails. HELP! Where do I find them? 

    Page URL:
    http://www.artscentre.ca/campregisteration.html

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    Answered by Boris on December 19, 2016 at 11:20 AM

    I have checked the page you have linked to, and I see that the form embedded there is form 63203242360240, which was created by a guest user.

    This means you were not logged into your JotForm account when you created that form, so it was created under a non-registered guest session, where it can only receive up to 10 submissions per month. There is a total of 10 forms which are created under that same unregistered guest session.

    I have moved all 10 forms in question from that guest session to your registered account, so you should be able to access your form's submissions as usual by following this guide:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Please check, and let us know should you experience any issues.

    In the future, please make sure you are correctly logged into JotForm when creating forms, so that you do not run into similar issues. Thank you.

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    Answered by rosscreek on December 19, 2016 at 11:45 AM
    Thanks I have been creating through the weekly portal so I thought that it
    would take submissions from there so I should create forms on the jot form
    site and then embed them? Sorry, a bit confused about the app (which is
    somewhat easy to use, though the close button on the bottom is a HUGE Pain
    in the ass, since I keep adding a field and then closing the whole thing and
    losing it).
    If you can clarify if I should make forms on jot form or weekly and then how
    best to put them in, that would be fabulous.
    Thanks!
    Chris
    ...
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    Answered by Boris on December 19, 2016 at 12:18 PM

    Usually, it is fine to create your form even from within Weebly, through using our JotForm app for Weebly.

    However, it seems that your login session didn't correctly carry over to JotForm when you were using the app. It might be due to browser security settings, or if you were loading Weebly over plain HTTP protocol, or due to some other reason that we unfortunately cannot check now what caused your account not to be logged in. It could also have been caused by an overzealous ad-blocker or a similar browser extension.

    For the above reasons, It would be best in your case to build your forms within JotForm, and then simply add them to your Weebly site from within your JotForm app for Weebly.

    Please let us know whether this works correctly, or should you experience further issues, please try using the app on Weebly through a different web browser. Thank you.