What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was charged twice this month

    Asked by DebiHodges on December 19, 2016 at 11:10 AM

    I purchased the subscription last month around the 16th, but this motnh it was expired, so I manually did it with my credit card. Then, today you guys charged me through PayPal. $19 is already high for amontlhy charge for as little as I use your forms, but $38 is never going to be ok.


    Please correct this issue ASAP. I should only be billed ONCE A MONTH for BRONZE on my credit card...


    Please call me if you have questions...



    (214) 274-7688 

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    JotForm Support

    Answered by ashwin_d on December 19, 2016 at 12:03 PM

    Hello Debi,

    I did check your account and found that you did upgrade to bronze monthly subscription on Dec 18, 2016 but you still had old active bronze subscription which you upgraded on Nov 19, 2016. That is the reason why the old subscription was auto-renewed today.

    I have take care of this issue and cancelled your old bronze monthly subscription. I have also processed the refund for your last order #INT161219-6563-78326B. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!