What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submissions for our JotForm

    Asked by JuniorRoyalty on December 19, 2016 at 12:00 PM

    We have had multiple issues with our form not working properly where people have said they registered and we don't see their registration or was unable to register. Do you have any ideas on what to do? We are also integrated with Facebook (https://www.facebook.com/SSFSBC/app/684336108254110/)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2016 at 01:21 PM

    I have tried submitting your JotForm using the direct link and from the Facebook page. However, when I tried to submit the form using direct link, I am able to see that the page is redirected to PayPal by clicking on Add to Cart button. However, these PayPal buttons are placed using text fields. 

    I also notice that there is no Submit button on the form. In order to receive the information entered on the form, it is required to submit the form which is not happening on your JotForm. Please add a submit to your form so that the information can be stored. 

    The payments can be received by integrating one of the payment methods available in the form builder.

    Please see the guide below that can help you with setting up the order form.


    Once the order form is submitted, it will be redirected to the payment page/process the payment based on the payment method used so that the form entered information will be stored in the form submission after successful payment.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.