What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It is saying my account has been suspended

    Asked by Jennifer George  on December 19, 2016 at 03:05 PM

    Can someone look into this kind of quickly I need to get some forms out to a client and I am not sure why this is saying this

  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2016 at 04:28 PM

    I see that your account is having a form titled "Nathan Benner" is collecting Credit card information using plain text fields which is violating our terms of usage. and so the account is suspended by our anti-phishing system. If you need to collect payments with JotForm, you may consider using one of the payment fields from the form builder.

    You may also enable the Authorization only option for PayPal, Stripe and Authorize.net so that you may charge the customer later from the payment gateway dashboard.

    Your account can be activated only if you agree our terms of usage. Please confirm that the guilty fields on the form will be deleted,

    If you have any other questions, please let us know. We will be happy to help. 

     

     

  • Profile Image

    Answered by jennib on December 19, 2016 at 06:46 PM
    Ok well I don't want to take payments at all. His mom was doing it so I
    don't think she understood how to use the form. Did you enable it again? t
    hanks
    Thank You,
    Jennifer George
    Travel Consultant
    The Travel Agent Next Door
    Phone/text 519-546-3120
    Specializing in gluten and allergy free, vegan, vegetarian and wellness
    holidays
    Follow me on Facebook for great prizes and giveaways such as travel gift
    certificates
    https://www.facebook.com/JenniferGeorgeTA
    ...
  • Profile Image

    Answered by jennib on December 19, 2016 at 07:45 PM
    And why are the client's able to submit payments? I didn't enable the
    button so I am not sure what happened but if you are not going to release
    this then I need to know because I have to move on to a different form
    provider
    Thank You,
    Jennifer George
    Travel Consultant
    The Travel Agent Next Door
    Phone/text 519-546-3120
    Specializing in gluten and allergy free, vegan, vegetarian and wellness
    holidays
    Follow me on Facebook for great prizes and giveaways such as travel gift
    certificates
    https://www.facebook.com/JenniferGeorgeTA
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 19, 2016 at 09:48 PM

    Unfortunately , we do not allow forms that request credit card information on plain text fields. I know you sent to us an email explaining that you only request the latest 4 digits, yet this practice is not allowed. I also know that you cloned this from our form gallery. Our users are able to share these type of templates and we keep cleaning the bad templates, but they sometimes slip from our control, sorry for the confusion.

  • Profile Image

    Answered by jennib on December 20, 2016 at 12:45 PM
    So how do I remedy this if I want to use this as a credit card
    authorization? I don't want to take payments just use this as their booking
    forms and cc auth forms. thanks
    Thank You,
    Jennifer George
    Travel Consultant
    The Travel Agent Next Door
    Phone/text 519-546-3120
    Specializing in gluten and allergy free, vegan, vegetarian and wellness
    holidays
    Follow me on Facebook for great prizes and giveaways such as travel gift
    certificates
    https://www.facebook.com/JenniferGeorgeTA
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 20, 2016 at 01:42 PM

    As mentioned earlier, you may enable the Authorization only option from the payment field. You may charge the user later from the payment gateway if necessary only. Please let us know if this method works for you.

  • Profile Image

    Answered by jennib on December 20, 2016 at 02:45 PM
    Yes that sounds right I'd have to play with it to figure it out. I don't
    actually ever take payments they go through the supplier so that is not an
    issue.
    Thank You,
    Jennifer George
    Travel Consultant
    The Travel Agent Next Door
    Phone/text 519-546-3120
    Specializing in gluten and allergy free, vegan, vegetarian and wellness
    holidays
    Follow me on Facebook for great prizes and giveaways such as travel gift
    certificates
    https://www.facebook.com/JenniferGeorgeTA
    ...