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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues Uploading Photos AGAIN

    Asked by Simplyglitzy on December 19, 2016 at 06:17 PM

    I cannot upload photos still. I already wrote in about this and at this point I need to speak to a manager. The last time I spoke to someone they said to clear my cache. I did that. I have used both Chrome and Internet Explorer.  Nothing makes a difference. I did not have this issue until you updated your site. I have colleagues that have the same issue - it's not just me.  WHY AM I PAYING $$ FOR SOMETHING THAT IS CONSISTENTLY BROKEN?!?!??!  

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    https://www.jotform.com/contact/

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    JotForm Support

    Answered by EltonCris on December 19, 2016 at 11:43 PM

    Thanks for reporting and we apologize for the inconveniences caused.

    So far, we do not have similar reports about this. I have also tried reproducing this problem, I tried different photos and sizes (1MB to 4MB), it is working fine for me. 

    My test: 

    If you're still experiencing this problem, try this workaround. Try to rename the file using shorter names without any symbols like image1. Although I don't experience problems with file names, I suggest to just check on your end.

    If you're also uploading HD photos like 5MB+, I suggest you resize it first. Optimized images is good for your forms. 

    I also cleared your form cache from here so hopefully this will help.

    If that doesn't make any difference, please take a screenshot of your browser console after the problem occurs so we can see what error shown in the logs and pass it to our developers for further investigation. 

    Thanks for your help.